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Client Services
Client Audit Service
The overall aim and objective of this process is for a designated team or Consultant to conduct thorough research and enquiries, for the purposes of producing timely, sufficient and accurate reports that could influence the outcome of any agency agreement and have a bearing on any proposed costing model.
Contract Analysis and Recommendations
This thorough process will assist your company in identifying and choosing the most cost effective and productive contractual agreements with either a sole agency or Preferred Supplier Agreement.
Recruitment & Selection
Whether your company requirement is for a Project Manager or Managing Director this traditional contingency based service will be tailored to your companies individual needs ensuring that we work in a consultative manner.
Job Analysis, Competency and Behavioral Profiling
Firstcall prides itself on the attention that it dedicates to this crucial stage of the process. In order to distinguish the competencies and behaviours that will form part the basis any assessment centre exercises, we observe employees operating within your workplace. We identify key tasks, abilities and skills, which are then agreed by you as the most important criteria for the role.
Profile Evaluations
Personality Profile testing can be used in all aspects of people management but is a particularly good tool to assist your company with recruitment. It focuses on the type of person that would be ideally suited in the role allowing you to match the candidate’s attributes to your vacancy. We can also provide reports on individual’s strengths and limitations and guidance on how to manage them.
Advertising Response Handling and Applicant Screening
Having determined the core competencies and person specification, we can work in partnership with you to outline an effective advertising campaign. We provide advice on media, copywriting and if required design and layout to maximise candidate attraction. When the advertisement is placed Firstcall can handle all candidate enquiries on your companies behalf through a dedicated phone line, by post or by email.
Search & Selection
Companies looking to work either on a retained or contingency basis would benefit from this very effective and attractive approach to finding the best candidate that are likely to be employed by one of your competitors.
Bespoke Assessment Days
If your company regularly recruits or you have an ongoing requirement an Assessment Centre can be created to identify a short list of suitable applicants and provide candidates with an enjoyable experience so that they retain a positive impression of the process and your company
Using the core competencies and attributes identified during the job analysis, customised individual and group exercises are designed to reflect your working environment.
Exit Interviews
A thorough and unbiased approach for tracking the reasons your employees are leaving enabling your company to identify trends and patterns also allowing the departing employee to speak freely & openly.
Free Audit of Current Policies and Procedures
This invaluable two-hour site visit is aimed at a complete review of your companies current procedures and documents. A full report including, recommendations is available, which would enable your company to work in line with current legislation and best practice.
Implementation Of HR Functions and Personnel Records
For companies without any personnel processes in place Firstcall are able to set up your entire systems and coach key members of your staff to manage the day-to-day function for you, we would also be on hand for ongoing advice and guidance.
Basic Package
This service is ideally suited to companies who are without HR policies or procedures in place this would include Contracts of Employment, Disciplinary and Grievance Procedures in both electronic format and hard copy.
After an initial meeting with the company representative Firstcall will provide your company with a contract meeting both legislative and company requirements
Compliance with Legislative Requirements
Free health check of your companies’ contracts and procedures for legal requirements including New Legislation on the Working Time Directive, Holidays and Age Discrimination
Specific Project Management company re-organisation
When re-organisation is necessary whether this is through downsizing or expansion it is necessary to follow a procedure for changes to contracts of employment, jobs status and working conditions in order to avoid any possible legislative claims for unfair dismissal.
HR Department Cover
Firstcall is able to cover your company maternity leave or other absences in your HR department as and when required.
Performance Management
It is important to manage employee’s conduct and monitor their capability to do their roles. The earlier any problem is dealt with the easier it is to resolve. e.g a consistently late employee if not advised that their behaviour is unacceptable will continue to arrive late for work resulting in either their colleagues following suit or them becoming resentful which could affect morale or reduce productivity within the workplace
Disciplinary Interviews
Firstcall recognise that some companies’ may need support when carrying out disciplinary interviews and we are happy to either attend and support or alternatively carry out this sensitive meeting for you
Absence Management Techniques
Monitoring absenteeism is crucial as it can give your company an early indication of a potential problem. We can implement a sickness/absence monitoring process, which will then identify employees who may fall into this category allowing your company to deal with the concern correctly and effectively.
Training and Updates For All New Appropriate Legislative Changes
Firstcall can offer regular skills updating courses delivered either in house or offsite in the comfort of a local conference centre. This service is available either as a one to one or group facility.
Interview Techniques
Discrimination can take place even before you employ someone and it is essential that interviewers understand what they can and can’t say during an interview.
We also offer development of set questions and score sheets in order to provide evidence of a fair selection process based on skills and knowledge only. This is essential with the ever-expanding areas of potential discrimination.
Outplacement Service.
If your company is in the unfortunate position of having to make employees redundant Firstcall can provide your leavers with assistance in finding a new job, support would also be provided with Writing of CV’s, Interview Practice, Where to look for jobs including setting up various agencies to attend your company if required Personality Profiling to ascertain likely career moves
Neuro Linguistic Programming
NLP is an effective method of ensuring clear communication within your organization allowing individuals or teams to become the best they can. We work very close with your staff to overcome their limitations allowing them to achieve maximum potential. Firstcall can provide training on either a one to one basis or an entire group.
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